Is my order information secure online?

You can shop with confidence on ultraaroma.com. We utilize advanced SSL technology, which encrypts your personal information to help protect it from being decoded by anyone else.

 How quickly will I receive my order?

Orders for all in-stock merchandise are processed within 48 hours. Items shipped by standard delivery methods should be received within 10 days. If you have chosen express delivery, you should receive your item within 5 days. Some specialty items may require additional time.

How do I return an item?

In order to return merchandise, you must obtain an RMA number from our customer service department.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return).

• RMA number • Full name and address • Phone number • E-mail address • Packing slip • Original Order Confirmation Number • Your reason for returning the merchandise

Please email us at info@ultraaroma.com for final return instructions. All returns must be shipped back using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation) Any package that has not been received by Ultraaroma.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange. If your package is returned to Ultraaroma.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

What payment options are available?

We accept major credit of Visa, MasterCard, American Express and Discover.  Debit cards with the Visa or MasterCard logo are also accepted. Check debit cards are not accepted.

Disclaimer:

Products on this website are not intended to diagnose, treat, cure, or prevent any diseases.